Privacy Policy

We are committed to keeping your data secure.

What information do we collect about you?

We only collect data from you when you give it to us, this may include; 

- Your name

- Your address

- Your contact details (telephone number or email address)

- Other information in relation to services offered by the UK Owl and Raptor Centre.

Except from joining our mailing list, data is only collected when you purchase a service or produce from us, your data will remain with us for 12 months from purchase to allow us to keep a proof of purchase. After 12 months, your information will be deleted from our system.

Holding on to your data.

We only hold on to your data for as long as reasonably necessary (usually no longer than 12 months), and in accordance to law. Data for those who sign up to our updates will be held until the user withdraws from this.

You have the right to contact us to request a copy of all of the information that we hold about you, this may be done by emailing us.


When processing payments, we have no access to your credit/debit card details, except for the last 4 digits of the card number. We use Square to handle the processing of our payments and we use Wix to handle our online shop orders. 

Your data will not be shown or given to anybody outside of the UK owl and Raptor Centre, nor will it be sold. Only authorised staff have access to these details.


A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.

Cookies may be either "persistent" cookies or "session" cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

Cookies do not typically contain any information that personally identifies a user, but personal data that we store about you may be linked to the information stored in and obtained from cookies.

We use cookies for the following purposes:

(a)    [authentication and status - we use cookies [to identify you when you visit our website and as you navigate our website, and to determine if you are logged into the website][ (cookies used for this purpose are: [identify cookies])]];

(b)    [personalisation - we use cookies [to store information about your preferences and to personalise the website for you][ (cookies used for this purpose are: [identify cookies])]];

(c)    [security - we use cookies [as an element of the security measures used to protect user accounts, including preventing fraudulent use of login credentials, and to protect our website and services generally][ (cookies used for this purpose are: [identify cookies])]];

(d)    [advertising - we use cookies [to help us to display advertisements that will be relevant to you][ (cookies used for this purpose are: [identify cookies])]];

(e)    [analysis - we use cookies [to help us to analyse the use and performance of our website and services][ (cookies used for this purpose are: [identify cookies])]]; and

(f)    [cookie consent - we use cookies [to store your preferences in relation to the use of cookies more generally][ (cookies used for this purpose are: [identify cookies])]].

Our service providers use cookies and those cookies may be stored on your computer when you visit our website.

We use Google Analytics. Google Analytics gathers information about the use of our website by means of cookies. The information gathered is used to create reports about the use of our website. You can find out more about Google's use of information by visiting and you can review Google's privacy policy at[ The relevant cookies are: [identify cookies].]


Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can however obtain up-to-date information about blocking and deleting cookies via these links:

(a) (Chrome);

(b) (Firefox);

(c) (Opera);

(d) (Internet Explorer);

(e) (Safari); and

(f) (Edge).


Blocking all cookies will have a negative impact upon the usability of many websites, If you block cookies, you will not be able to use all the features on our website.

UPDATED: 13th August 2019 09:03